TRIONVALEX Money Back Guarantee Policy

At TRIONVALEX, we are committed to providing you with the highest quality products and services. We understand that sometimes a product may not meet your expectations, and for this reason, we offer a comprehensive 30-day money back guarantee. Our policy is designed to ensure that our customers feel confident in their purchases and remain satisfied with our level of service.

Eligibility

• The product must be returned within 30 days from the date of purchase.
• The item must be in its original condition, including packaging, accessories, and any promotional items.
• Products that are damaged, altered, or have signs of wear and tear are not eligible for a refund.
• Proof of purchase is required to process a refund.

Return Process

1. Contact our Customer Service team at support@trionvalex.com to initiate a return. Please include your order number and reason for the return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number. Please include this number on your return shipment.
3. Ship the product back to TRIONVALEX at the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure your package arrives safely.
4. Once we receive and inspect the returned product, we will process your refund to the original payment method within 7-10 business days.

Exceptions & Additional Information

• Shipping costs are non-refundable, unless the return is due to an error on our part or a defective item.
• Products purchased during a sale or with a promotional discount are eligible for a refund based on the purchase price.
• Customized or personalized items are not eligible for a refund unless they arrive damaged or defective.

If you have any further questions regarding our Money Back Guarantee Policy, please feel free to contact us at support@trionvalex.com, or call our customer support line at (555) 123-4567. At TRIONVALEX, your satisfaction is our priority.